1. Check the courier’s name on the return label that you received.
How do I find out which courier sent the package?
I have lost the return label. How can I obtain another copy?
2. Schedule for the return to be collected by following the courier booking methods indicated on your return label:
You can call your local UPS center, the numbers of which can be found at this link. Alternatively, you can schedule a return via their website or by visiting one of the UPS collection points that can be found at this link.
You can call your local DHL center. Alternatively, you can schedule for your package to be collected via their website.
You can call the FedEx Customer Service Team on +39 199.151.119. Alternatively, you can schedule for your package to be collected via their website.
• DHL Packet
You can contact DHL Packet by sending an email to the following email address (24 hours before collection). Alternatively, you can schedule for your package to be collected via their website or drop your package off at the nearest DP center.
• OTHER COURIERS
You are free to choose your preferred courier. However, the return shipping costs must be borne by you and these will not be reimbursed. Please note that if you choose to use your own courier, this may slow down the return process and the resulting refund.
N.B. Returns from China: in accordance with Chinese customs regulations, packages exceeding 5000 RMB in value, cannot be exported by an individual. A customs broker must be authorized to prepare the relevant customs clearance documents.
3. Please remember to note down the package's tracking number. This can be found on the label and you can use this to track the status of your return.